Sales and Service

Sales and Service Associate

Position Summary:

The Sales and Service Associate provides a high level of customer service by responding to customer questions, issues, problems and complaints. The Sales and Service Associate must be proficient in all customer contact areas including but not limited to: processing orders, maximizing sales, replacements, change of addresses, adjustments, product questions, policies and questions about charges. The associate will be responsible for resolving customer issues while providing consistent, accurate, courteous, efficient, and timely customer care delivered in a prudent financial manner which benefits customers, associates, shareholders and the company.This position is located in Hebron, Ohio.

Essential Functions

  • Handle a variety of customer service issues in a prompt, courteous, knowledgeable, empathic, and professional manner while providing the highest standards of customer excellence.
  • Provide customers with product information answer a multitude of inquiries and apply creative problem solving techniques when trying to meet customer expectations through utilization of computer resources and catalog materials.
  • Process customer orders and catalog requests while maintaining a high level of accuracy.
  • Solicit sale of new or additional services and products.
  • Assist with other projects, programs and in other departments as needed.

Position Requirements:

  • Education - High School Diploma or equivalent, vocational training, job-related course work and or equivalent work experience.
  • Experience - The Sales and Service Associate will maintain confidentiality in regards to customer accounts and company information. In addition, demonstrate the ability to work in and contribute to a team oriented atmosphere.

Special Requirements:

  • Must be able to sit for extended periods of time during work shift.
  • Must be able to lift, push and pull up to 10 pounds occasionally when utilizing catalog materials and work station supplies.
**NOTE: This position profile should not be construed to imply that these requirements are the exclusive standards of the position.

Application Process:

Please submit a resume and brief cover letter via email to ohiojobs@harryanddavid.com. Your resume will be given careful consideration. If you are selected for an interview a Human Resources representative will contact you. If it is determined that your skillset does not match the requirements for this position, we will keep your resume in our database for future consideration.